Pre-Order Terms and Conditions

Please read and understand the following terms regarding our pre-order and batch production process:

Pre-Order Availability

Our full box sets are available through a pre-order system during specified order windows. We do not carry ready-made stock of the full box set, as each game is made to order within these batches.

Additional stock may be available in limited quantities due to order cancellations, etc.

If a product is listed as 'IN STOCK' it will ship within one to two weeks.

Batch Production Method

We craft our board games in our Australian workshop in limited batches. Once a batch's order window closes, we commence the production of all orders within that batch. Only after fulfilling all orders in the current batch do we open the order window for the next batch. This method ensures dedicated attention to quality and detail for each game.

- Batch 1: October 2023 - Completed

- Batch 1 B-Stock - Available Now!

- Batch 2: Q3 2024 - Pre-orders Opening Soon - Sign up here

Estimated Delivery Timeline

Due to our batch production model, we estimate a delivery timeframe of approximately 5-6 months from the close of the order window. While we try to keep our products local, many of our suppliers are international and production and shipping can be a lengthy process.

Made-to-Order Crafting & Variations

When you place a pre-order, your game is queued for production in the next batch. This process involves careful selection of materials, suppliers and meticulous handcrafting. Note that our games are made to order but not customisable. Each batch may exhibit slight variations. These variations can occur due to changes in our suppliers, methods, or materials over time. Any changes we make in the production process are aimed solely at improving the quality of our games. We are dedicated to continuous improvement and ensuring that each game you receive is of the highest standard.

Communication of Changes: Should there be any notable changes in the production of a specific batch, we will communicate these through our production updates mailing list. Sign up here!

Acceptance of Variations: By placing an order with CrypticCrafter, you acknowledge and accept the possibility of such variations. We assure you that these changes will not compromise the quality or the overall experience of the game but are part of our commitment to delivering the best product possible.

Some examples of prior variations include the addition of a customised metal coin to determine turn order and the swap from hand cut foam inserts to professionally CNC milled foam inserts.

We value transparency and communication with our customers and are always available for any queries or concerns. Feel free to reach out to us at nathan@crypticcrafter.com should you need any clarification.

Refunds and Returns

Non-Returnable for Change of Mind: As our games are made to order in batches, we cannot accept returns for change of mind after delivery has been made. Each order represents a commitment to that specific production batch.

Quality Guarantee and Issue Resolution: Should your game have any manufacturing defects or quality issues attributable to our crafting process, please contact us for assistance. We are committed to resolving such issues promptly.

Refund Eligibility Before Shipment

We understand that circumstances can change. If you need to cancel your order for any reason, you may do so at any point before your game has been shipped. We offer a full refund of the purchase price under these conditions.

Refund Amount and Fees: While we provide a full refund of the purchase price, please be aware that any transaction fees or international currency conversion fees incurred during the ordering process are typically non-refundable. These fees, charged by banks or financial institutions due to exchange rate fluctuations, fall outside our control and may not be reimbursed as part of your refund. Our store operates in Australian Dollars (AUD$)

Requesting a Refund: To initiate a refund, please contact us at nathan@crypticcrafter.com with your order details. We will process your refund promptly upon confirming that your order has not yet been shipped.

Refund Processing Time: Once your refund has been initiated, please allow 1-2 weeks for the funds to be credited back to your original method of payment. The duration of this process may vary depending on your bank or payment service provider.

By placing a pre-order with CrypticCrafter, you acknowledge and agree to these terms and conditions. We appreciate your support and patience as we craft your board game with the utmost care and quality in our unique batch production approach.

We value transparency and communication with our customers and are always available for any queries or concerns. We are a small business run just by a husband and wife team. Feel free to reach out to us at nathan@crypticcrafter.com should you need any clarification.